ÍsBú (“we,” “our” or “us”) welcomes you to our online services (“Services”).

Visitors are provided with access to the Website and Customers with access to our Services subject to the following Terms of Use.

By purchasing products from this website you are agreeing to accept all parts of the following Terms of Use. Please do not use this website or products if you do not agree to the following terms.

Shipping term:

Orders from www.isbu.is are shipped from Iceland via Postage service for small package (Pósturinn) and Eimskip / Flytjandi for big package. On business days we ship all orders within 24 hrs.

Note:

• Transportation company may charge an extra fee if incorrect shipping address is provided.
• ÍsBú is not responsible for delays by transportation company.

Customs and taxes

By ordering from www.isbu.is you may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance are always borne by the customer; ÍsBú has no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from ÍsBú you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

There are no additional fees, customs duties or taxes charged in Iceland for export. For products to be delivered within Iceland, a VAT of 24% will be added.

In all cases, ÍsBú will not be responsible for any shipping and handling charges to and from www.isbu.is or paying or refunding customs fees, taxes, or VAT that may be due.

Return policy:

ÍsBú do accept returns of products in following situation:
· If item is damaged or defective.
· If wrong product is received compared with invoice.

How to return?
If you receive a damaged or wrong product, please send an e-mail to isbu@isbu.is with pictures if possible within 7 days. When return has been accepted, you should mail your product to following address:

ÍsBú Ltd.

Sidumuli 29
108 Reykjavík
Iceland

Returns must be received within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.